privacy policy
Privacy Policy for Los Angeles Phone Freaks
Last updated: October 27, 2025
At Los Angeles Phone Freaks (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through our website https://www.losangelesphonefreaks.com, by phone, or in person.
By using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect information from you in the following ways:
a. Information you provide directly:
- Name, phone number, email address, and physical address (for mobile repair service or pickup/delivery).
- Device details (model, serial number, issue description).
- Payment details when you pay for services or products.
b. Information collected automatically:
- IP address, browser type, device type, and pages you visit on our site.
- Cookies and analytics data (Google Analytics, Facebook Pixel, TikTok Ads, etc.) used to improve site performance and advertising relevance.
c. Communication data:
If you contact us through chat, phone, email, or social media, we may store the conversation to improve customer service and maintain records.
2. How We Use Your Information
We use your personal information to:
- Schedule and manage repair services.
- Communicate with you about appointments, quotes, and updates.
- Process payments and provide invoices or receipts.
- Improve website performance, marketing, and customer experience.
- Send promotions, special offers, or service updates (only if you’ve opted in).
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share limited data with:
- Service providers (e.g., payment processors like Stripe, website hosting, delivery couriers).
- Analytics and advertising partners (e.g., Google Ads, Meta, TikTok) to measure and optimize campaigns.
- Legal authorities, if required by law or to protect our rights and users’ safety.
All partners are required to handle your data securely and lawfully.
4. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences.
- Analyze website traffic and performance.
- Show relevant ads through retargeting platforms.
You can control or disable cookies in your browser settings, but some parts of our site may not function properly without them.
5. Data Retention
We retain your information only as long as necessary for:
- Providing services.
- Legal, accounting, or reporting requirements.
Repair history or invoices may be stored securely for recordkeeping.
6. Security of Your Information
We use SSL encryption and secure servers to protect your data.
Despite these measures, no online transmission is 100% secure, so we cannot guarantee absolute protection.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at support@losangelesphonefreaks.com.
8. Third-Party Links
Our website may contain links to external sites (e.g., social media or payment pages).
We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect data from minors. If we discover that a child has provided personal information, we will delete it immediately.
10. Updates to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website with a revised “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact:
Los Angeles Phone Freaks
📍 Los Angeles, California
📧 support@losangelesphonefreaks.com
📞 (747-207-0924)